Affinity Water
Cohesive upgrades IBM Maximo solution to improve processes for Affinity Water
Consolidated systems achieve greater efficiencies in asset management to improve customer service.
Summary
Cohesive’s expert team assisted in this strategically important project, enabling Affinity Water to leverage a cloud-based and upgraded version of the IBM Maximo system. This allowed them to take advantage of a host of Maximo capabilities to achieve greater efficiencies and improve asset management and customer service.
Solutions
The Challenge
Affinity Water is the largest water-only supplier in the UK and is committed to delivering a high-quality water service to all its customers. They provide on average 900 million liters of water each day to a population of more than 3.6 million people in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Kent, Surrey, and several London Boroughs.
Affinity Water first engaged Cohesive when relying on multiple applications to manage the end-to-end processes associated with work on their below-ground infrastructure and assets. Affinity’s structure consisted of three regions set up as individual companies, all of which used different legacy systems, resulting in inconsistent processes, excess manual activities, and duplication of work.
Our Solution
Affinity Water selected Cohesive to implement IBM Maximo and the Maximo Anywhere mobile solution in one of the biggest business system projects they had ever undertaken. When the ground-breaking implementation was completed, Maximo became the biggest and most important system at the center of their wholesale solution stack.
Affinity Water is continually improving its service to customers and, to assist their improvement program, Cohesive more recently upgraded the IBM Maximo system along with the IBM Anywhere work execution field solution, to the latest 7.6.1x versions, re-platforming the application servers and databases from on-premises to cloud-hosted infrastructure.
The Client Benefits
- Improved visibility of work across functions and areas on the network, to enhance the productivity of staff, provide better customer service, and therefore the SIM (Service Incentive Mechanism) score, and reduce cost by reducing dispatches and idle time.
- Simplified data capture, so that job quality data, cost data, and network asset data are routinely captured on every job.
- Enabled comparison of the performance of network activity recorded in WMIS with network activity recorded in any new system.
- Eliminated any system-based restrictions on delivering further improvements in the efficiency or effectiveness of Affinity Water.